Terms and Conditions

Welcome to Visioned Lense, your premier destination for personalized printing services. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before placing an order. If you do not agree with any part of these terms, please do not use our website.

Ordering Process:

Product Selection: Browse our website and select personalized items for purchase.
Personalization: Provide accurate details for customization, including text, images, and specifications.
Payment: Complete the payment process securely through our designated payment gateway.
Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase.

Customization:

We reserve the right to reject any orders that contain offensive, inappropriate, or copyrighted content.
Please review all personalized details carefully before submitting your order, as we are not responsible for errors or inaccuracies provided by the customer.

Shipping:

We aim to fulfill orders promptly and strive to deliver within the estimated timeframe provided at checkout.
Shipping costs and delivery times may vary depending on your location and the selected shipping method.
We are not liable for delays or issues caused by shipping carriers, customs, or unforeseen circumstances beyond our control.

Returns and Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or damaged.
If you receive a defective or damaged item, please contact us within 5 days of delivery to arrange for a replacement or refund.
Refunds will be issued via the original payment method within 10 business days upon approval of the return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@visionedlense.co.za or call us on 084 474 5881.

Intellectual Property:

All content on our website, including product designs, logos, and images, is the property of Visioned Lense and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or modify any content from our website without prior written consent.

Limitation of Liability:

Visioned Lense shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our website or products.
In no event shall our total liability exceed the amount paid by you for the purchased product.

Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in South Africa.

By placing an order with Visioned Lense, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at 084 474 5881.

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