Terms and Conditions for Same-Day and Next-Day Delivery
1. Same-Day Delivery Service
We offer same-day delivery on select personalized products for customers located in Winterveldt, Mabopane, Soshanguve, and Ga-Rankuwa.
Cut-off Time: Orders must be placed by 12:00 PM (noon) on weekdays (Monday to Friday) to qualify for same-day delivery. Orders placed after this time will be processed for next-day delivery or the following business day.
Availability: Same-day delivery is available for select products only, which are clearly marked on the product pages.
Delivery Window: Same-day delivery orders will typically be delivered between 2:00 PM and 8:00 PM on the same day of purchase.
Order Confirmation: Customers will receive a confirmation email or SMS after placing the order. If same-day delivery is not feasible for any reason, you will be notified immediately to arrange an alternative delivery time or date.
Delivery Charges: Additional charges may apply for same-day delivery, which will be calculated at checkout based on your location and order.
2. Next-Day Delivery Service
Next-day delivery is available for select items within Winterveldt, Mabopane, Soshanguve, and Ga-Rankuwa.
Cut-off Time: Orders must be placed by 6:00 PM to qualify for next-day delivery.
Availability: Next-day delivery is only available for products that are clearly marked on the product pages.
Delivery Window: Next-day delivery orders will typically be delivered between 9:00 AM and 6:00 PM the following business day.
Order Confirmation: Customers will receive a confirmation email or SMS after placing the order with delivery details.
3. General Terms
Product Availability: Both same-day and next-day delivery options are subject to product availability. If the product is unavailable for immediate processing, we will notify you and offer an alternative delivery date or refund.
Delivery Areas: Same-day and next-day delivery services are limited to the following areas: Winterveldt, Mabopane, Soshanguve, and Ga-Rankuwa. We currently do not offer these services outside these locations.
Exclusions: Weekends, public holidays, and certain high-demand periods may be excluded from same-day and next-day delivery services.
Force Majeure: We are not responsible for delays caused by unforeseen circumstances beyond our control, such as extreme weather, traffic disruptions, or courier service issues.
Address Accuracy: Customers are responsible for providing an accurate and complete delivery address. We will not be liable for failed deliveries due to incorrect or incomplete information.
4. Refunds and Cancellations
Cancellations: If you need to cancel an order for same-day or next-day delivery, you must do so within 1 hour of placing the order. Cancellations requested after this time may not be processed, and you may be charged the full delivery fee.
Refunds: In the case of failed same-day or next-day deliveries due to an error on our part, we will either reschedule the delivery at no additional cost or provide a full refund for the delivery fee.
5. Contact Information
If you have any questions or need assistance with your delivery, please contact us at 084 474 5881 or email us at info@visionedlense.co.za.
